Our customers get a 24/7 operational support service for all gaming solutions.
We can assist you with the following:
1. Pre-live system and operation setup
- Installation and configuration of all software components
- Setup, maintenance, and troubleshooting
2. Operating systems and Platform support
- Maintenance of OS environment according to system requirements, coordinating changes in OS environment, IP, and firewall plan according to system software needs
- Controlled application of system reliability and security updates for system and relevant 3rd party software according to software vendor and system software requirements
3. Database support and maintenance
- Monitoring of database included in a system, system upgrades, major changes, performance issues and optimization
- Regular database maintenance
- Managing all security aspects of system on database system level
4. Online gaming platform support
- Online gaming platform application level monitoring
- Performing application maintenance upon request or as regular maintenance tasks
- Performing data and system analyses
- Provision of business continuity plan and disaster recovery plan in cooperation with 3rd parties
- System performance analyses
- Deployment of SW patches and major server-based gaming system upgrades