+375 (17) 294-30-52
enquiry@1pt.com

Operational Support

Our customers get a 24/7 operational support service for all gaming solutions.

We can assist you with the following:

1. Pre-live system and operation setup

  • Installation and configuration of all software components
  • Setup, maintenance, and troubleshooting

2. Operating systems and Platform support

  • Maintenance of OS environment according to system requirements, coordinating changes in OS environment, IP, and firewall plan according to system software needs
  • Controlled application of system reliability and security updates for system and relevant 3rd party software according to software vendor and system software requirements

3. Database support and maintenance

  • Monitoring of database included in a system, system upgrades, major changes, performance issues and optimization
  • Regular database maintenance
  • Managing all security aspects of system on database system level

4. Online gaming platform support

  • Online gaming platform application level monitoring
  • Performing application maintenance upon request or as regular maintenance tasks
  • Performing data and system analyses
  • Provision of business continuity plan and disaster recovery plan in cooperation with 3rd parties
  • System performance analyses
  • Deployment of SW patches and major server-based gaming system upgrades